Customer Service

Ordering & Shipping Information

Throwing a party isn’t always easy, but ordering supplies for your party has never been easier!

Here are common questions we get about ordering from our website. please read some of the questions below and we will provide the answer.

Which forms of payments do you accept for orders placed online?

We accept payment via all major credit and debit cards. We also accept NEFT payments along with Cash on Delivery options.

How will my order be shipped? Which shipping method will be used?

All orders are shipped via ground shipping only unless you call us and make a special request for expedited shipping for the same. Extra charges are implied for expedited shipping. We work with leading courier companies in India like First Flight, DTDC and Blue Dart.

When will my order ship?

The estimated delivery timeline for ready-to-ship (non customized) products is between 7-25 days, depending on the delivery location. However due to unforeseen circumstances in rare cases (e.g.,  payment delay, replacements of products, custom delays) the order delivery timeline may extend. We ensure the fastest delivery possible while also managing all parameters of sourcing. For our made-to- order (customized or print on demand) products, depending upon the needs and specifications, order may take 60 days or more to reach the customers, accommodating for the manufacturing timeline.
In case of an issue with delivery taking longer than expected, please feel free to contact us at +91-9582541493 . We ensure transparent communication to keep you at ease while the order is reaching you.


How do I track an order?

You will receive your Tracking Number within 24 hours after the order has been shipped. You can track your order status by logging on to the carrier’s website provided to you in the email along with the tracking number.

I am a little concerned about using my credit card on the internet. How safe is it?

Ordering on our site is as safe as placing an order over the phone, thanks to the security measures we have in place. When you enter your personal information, you are on a secure connection (“Secure Sockets Layer” or SSL for short). This is the same standard of security used by many financial institutions. As far as how we use your personal information, please refer to our Privacy & Security Information page.

I am a little concerned about using my credit card on the internet. How safe is it?

All custom duties and taxes are levied by the customs authorities in the destination country as per local rules and tax slabs. These are to be paid by the buyer and Wannaparty or its suppliers are not liable for any tax payment to the destination customs authority. The final value levied depends on the destination country, order value and the HSN code of products imported.
Please check your country’s custom slabs to get an estimated value of the taxes you may expect. There are useful tools available online such as SimplyDuty where you can check expected duty and taxes. However, please note that these may not be final and final value can only be shared by your local authorities

Returns & Exchanges

Returns are applicable for in store purchases only. In store purchases can be exchanged for another item or store credit if the item is returned in unused condition within 7 days from the date of purchase with original bill. If you have placed an order online, no returns will be accepted. However, if a wrong item was shipped to you then we will process the refund or exchange on receipt of the item. A wrong item should be sent back to us within 7 days of its receipt.

If an item was damaged in transit, we request our customers to send a picture of the product immediately or within 1 business day of the receipt of a damaged item so our dispatching team can analyze it on a case by case basis. Refunds for damaged items in transit will be only be considered if the item is in unused condition and has not been removed from its original packing and shipped back to us on time.

Any refunds may take up to 30 business days provided your case has been approved and your bank account information is correct.

Contact Us

We answer our emails promptly Monday to Saturday (10AM-7PM). Just use the contact form above. When asking a question about an order, please include your Order Number, your Name, Address and Phone Number so that we can help you promptly. If you want us to call you, be sure to include your number.

If you are interested in career opportunities with our company, please click here.

If you would like to know where our stores are located, please visit our Store Locator.

Questions? Please call us at 011-40521495, 09582541493

You may also contact our corporate headquarters by writing to us at:

Wanna Party
C-10, Shivalik,
New Delhi – 110017

Organization Discounts

Wanna Party recognizes the importance of serving and actively participating in the communities we live in. We also recognize the importance of having fun. Therefore, we are pleased to offer discounts to all schools and non-profit organizations at our store locations.

Organizational Discounts cannot be applied to online purchases at this time..

To get started:
Visit any of our store location. Provide us with a letter, signed by an officer of your school or organization on official letterhead.All purchases must be paid by check or credit card in the name of the company or organization. Discount provided may vary from store to store in different cities.

Terms of Use

Statement of Purpose: is an online retailer specializing in party supplies. reserves their right to refuse service to anyone.

Data Integrity:
We makes best efforts to ensure the integrity and timeliness of our data. While we make every effort to ensure that all information displayed on our Web site and in is correct, sometimes errors can occur. We cannot be responsible for any errors.

Use of Submitted Information:
If you submit any information to us, via the Internet or otherwise, Wanna Party carefully protects the privacy of your information and does not sell or pass on your name or personal information without your express permission.


Thank you for showing your interest in partnering with us.

If you wish to open a Wanna Party franchise in your city, please write to us on [email protected] with your name & complete details.